Experienta placuta la bet365

Nu prea aveam incredere in bet365 dar am ramas surprins de ce au facut. Am pariat pe un meci care s-a anulat in minutul 60 si am pariat live ca se va termina egal. Pana se declara oficial rezultatul si cand se reia meciul cica ei nu valideaza pariurile si ca sa compenseze aceasta asteptare mi-au dat un bonus de 10 euro si eu trebuia sa castig 9 euro deci mi-au dat cu 1 euro in plus. Iata discutia avuta cu ei pe chat.
Leigh W: Hello, welcome to Live Chat. How may I help you?

eu: Hello, could you tell me what is happening with the live bet i`ve made on Argentinos Jrs -Newells Old Boysde ?

eu: the game was suspended in the 60th minute

eu: and according to your rules : Any match abandoned before the completion of 90 minutes play will be void (unless the match is rearranged and played the following day in which case bets will stand) except for those bets the outcome of which has already been determined at the time of abandonment. For example, first player to score or time of the first goal bets will stand provided a goal has been scored at the time of abandonment. The only exception to the above abandoned match rule, is for all South American club matches where Full Time Result and Double Chance markets (both pre-game and in-play) will be settled on the score at the time of the abandonment providing the relevant league allows the result to stand.

Leigh W: Do you have the bet reference?

eu: no i do not have i can not find it into my history

Leigh W: Before we discuss specific details on your account, could I take your four digit security number please?

eu: xxxx

Leigh W: Your bet was voided and returned at 01:41 UK Time.

eu: but it should not be voided

eu: in your rulse you say: The only exception to the above abandoned match rule, is for all South American club matches where Full Time Result and Double Chance markets (both pre-game and in-play) will be settled on the score at the time of the abandonment providing the relevant league allows the result to stand.

Leigh W: One moment please.

eu: my bet was on full time

Leigh W: Thank you for waiting. I'll be with you as soon as possible.

eu: k

Leigh W: We believe that the result has not been made official and that this will be relayed at some point.

eu: so when the result will be official it will be declared a won bet?

Leigh W: In order to resolve the issue I am willing to offer a €10 bonus.

eu: k

eu: i agree

eu: with no conditions?

Leigh W: Your bet will remain as void - I will credit the €10 euro bonus (no restrictions) right away.

eu: k

eu: just tell me when the bonus is in my account

Leigh W: It is now done.

eu: i`m checking my account an i do not see it

Leigh W: Is there anything else I can help you with today?

Leigh W: Check the members area.

eu: k

Leigh W: Would you like me to activate this?

eu: yes

Leigh W: That is done.

eu: k thanks